Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail. Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality. Organization: Able to provide order and structure to daily processes and work environment. Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles. Able to type a minimum of 30 wpm strongly preferred. Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology. Performs all other duties/responsibilities as assigned. Understands limits of responsibility by not providing medical advice to patients. Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff. Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department. Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Prepares charts to clinic and/or Practice specifications. Pulls patient charts, files information correctly info patient charts, and maintains filing system. May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing. Reviews next day's schedules and as directed, prints out physician schedules in advance of visits. Conveys schedule changes to appropriate staff. Schedules appointments into EPIC according to Practice protocol. Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures. Verifies and/or updates demographic and health plan information. #Dmg glen ellyn clinic registration#
Obtains registration information from patient for input into EPIC. 
Assistants or calls for assistance with patients with ambulatory difficulties. As directed, conveys information to patients and/or visitors. Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures. Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc. Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times. Acknowledges and welcomes patients and visitors. Performs office duties as directed including answering phones, taking messages, opening mail, assisting in retrieval of medical charts, chart preparation, charge entry, etc. Directs other visitors and informs staff when visitors arrive for appointments. Checks patients in/out, verifies demographic and health plan information and accurately enters it into EPIC, collects payments, and may schedule patient appointments. Under the direction of the Practice Manager and/or Lead Receptionist, greets, instructs and informs patients in completion of appropriate forms, HIPAA Notice of Privacy practices, waiting times, and answers non-medical questions. 
Hours: Monday-Friday 8a-430p or 830a-5p and an occasional evening and/or SaturdayĪre you ready to challenge the expected to deliver the extraordinary? We invite you to join us, fulfill your purpose and make your mark! We invest in helping our team members develop their talents in a way that is rich in personal meaning. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We see and support the remarkable in every person within and beyond the walls of our work.ĭuly Health and Care works to understand what matters most to you.
We challenge assumptions and invite dissent to accomplish bold goals and unleash the most extraordinary work of your career. Duly Health and Care's team members show up every day driven to exceed expectations.
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